1. Introduction
Clearwater Sauna Builders ("we," "our," or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.
By using our website at clearwatersaunabuilders.com and submitting your information through our contact forms, you agree to the terms of this Privacy Policy.
2. Information We Collect
We collect personal information that you voluntarily provide to us when you:
- Fill out a contact or quote request form on our website
- Call us by telephone
- Email us directly
- Request a consultation
The personal information we collect may include:
- Full name
- Email address
- Phone number
- Home or service address
- Project details and preferences you share with us
We may also automatically collect certain technical data when you visit our website, including IP address, browser type, operating system, referring URLs, and pages visited. This data is collected via standard web server logs and analytics tools and is used in aggregate, non-personally-identifiable form to improve our website.
3. How We Use Your Information
We use the information we collect to:
- Respond to your inquiry or quote request
- Schedule and conduct consultations
- Prepare and deliver estimates and proposals
- Communicate with you about your project
- Complete sauna design, installation, and related services
- Follow up after project completion to ensure satisfaction
- Send relevant promotional communications (only with your consent)
- Comply with legal obligations
We will not sell, rent, or trade your personal information to third parties for their marketing purposes.
4. Third-Party Service Providers
We may share your information with trusted third-party service providers who assist us in operating our business, including:
- GoHighLevel (WellSuite): Our CRM and form platform, used to manage contact form submissions and client communications. Their privacy policy governs their handling of data submitted through embedded forms.
- Google Analytics: Used to understand website traffic patterns in aggregate. Google's Privacy Policy governs their data handling.
- Email and communication tools: Used to respond to inquiries.
These providers are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
5. Cookies
Our website may use cookies — small text files stored on your device — to improve your browsing experience and help us understand how visitors use our site. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of some parts of our website.
6. Data Retention
We retain your personal information for as long as necessary to provide our services, maintain our business records, and comply with legal obligations. Client project information is typically retained for 7 years for warranty, legal, and tax purposes. You may request deletion of your data at any time (subject to legal retention requirements) by contacting us.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Opt-out: Opt out of marketing communications at any time
- Portability: Request a portable copy of your data in certain circumstances
To exercise any of these rights, please contact us at the details below.
9. Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the revised policy on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: